United States

SME Proposals (Media Planning)

Position Responsibilities and Essential Duties (other duties may be assigned)

  • Product Development & Management
  • Leads the effort on product enhancement, research and development. Provides the Product
  • Manager with relevant information for sales and business development.
  • Keeps up-to-date with industry trends, and product development & updates, and incorporates
  • Industry best practices in day-to-day operations.
  • Creates proposals as requested by the Product Manager to meet client’s requirements and
  • Recommends customized strategies for implementation.
  • Technical Training and Product Support
  • Manages and maintains product training materials to ensure these are up-to-date and relevant.
  • Responsible for ongoing internal training.
  • Responsible for the internal operations support. Provides technical guidance to Operations and the Account Managers.
  • Handles level 3 issues which may include client escalations, unresolved matters from the Account Managers, etc.
  • Creates and updates the primary document on product SOPs and workflow.
  • Leads Quality Control and audits.
  • Client support
  • Lead the production of custom reporting.
  • Compiles data to create monthly reports, including analysis for insights, optimizations and future
  • Strategy development.
  • Lead and handle product escalations.
  • Responsible for addressing and handling of client issues and questions at Level 2 support (Level 1 being
    Sales Coordinator supported).
  • Resolve Level 3 Issues.

Education / Experience

  • Strong technical knowledge in Media planning that enables you to quickly evaluate solutions and define requirements.
  • Have a passion to solve problems for clients and end advertisers, understand their requirements and convert them into product solutions.
  • Have a strong product sense with ability to envision technology solutions that address user needs and market opportunities.
  • Strong and effective communicator across a range of situations. From pitching our leadership team on changing the roadmap, to digging into a feature with your team, you take time to explain fundamental reasons behind your decisions.
  • Flourish when it comes to cross-functional teamwork.
  • Drop files here or
    Accepted file types: doc, docx, pdf.
    Maximum size 10MB
  • Drop files here or
    Accepted file types: doc, docx, pdf.
    Maximum size 10MB