About AffinityX
AffinityX is the global partner for building, deploying, and scaling marketing campaigns across digital and print platforms for agencies, franchise owners, media entities, creators, and small business groups.
Whether launching a new offering or increasing revenue on an existing product or service, AffinityX’s client-first team delivers the creative, media, production, technology, and training needed to execute with precision and achieve growth goals.
About our team
At AffinityX, there is both an “art” and a “science” that come together to power our ability to solve complex marketing challenges.
To build lasting growth, we seek those who think differently and investigate all potential solutions before arriving at a recommendation. Those who are not afraid of change and are deeply connected with a desire to provide stability and solve problems. Those who know that a successful campaign is just as important as staying up to date on the latest industry trends, and thrive on supporting our clients’ success in everything they do.
People who can combine industry knowledge with a passion to serve and care for the enablement of others. We’ll provide a framework for success through training, technology, and processes. We put our know-how to the test for our clients, supporting their needs and providing a truly exceptional customer experience.
Job overview
The position will be responsible for contacting clients, sales representatives, and their customers by phone, email, or internal ticketing system to collect information.
By conducting phone interviews and email exchanges with our clients, it aims to understand the customers’ business, help develop content ideas, and create a package of information that can be used by our internal creative teams to generate compelling online, and offline copy.
Qualifications
- Minimum 2 years of solid call center experience, handling customer interactions in a fast-paced environment.
- Strong ability to provide exceptional customer experiences, resolve inquiries efficiently, and maintain high service quality.
- Experience with digital advertising platforms, understanding campaign management, optimization, and troubleshooting.
- Excellent written and verbal communication, with strong grammar and the ability to convey complex ideas.
- Comfortable working on a night shift and willing to report on-site as required.
